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Image by Mateus Campos Felipe

Our business was founded to provide a more human contact appointment scheduling service for medical practices seeking a level of expertise and follow-up that did not exist in the market, and that is what we have been doing ever since. Our leadership team has 25+ years of combined experience leading teams and organizations to success.

Experience is our foundation, but our passion drives our daily mission at Virtual Secretary: “To help our clients manage their businesses more efficiently and effectively. We want our clients to focus on doing what they do best and allow us to focus on what we do best: schedule appointments.

Along the way, we decided to make every contact count, whether it be with our team, our clients and their clients, our suppliers and the communities we impact. This commitment is what makes our appointment scheduling service different from all others.

At Virtual Secretary we incorporate our values in every aspect of our business, both in the way we run our business and in the way we provide the service.

Above all, we value integrity, relationships and quality, which drives us to live the following values in our operations:

  • Do the right thing: no questions asked

  • Clear, timely and consistent communication.

  • Build relationships based on mutual trust, admiration, and a desire to do things right.

  • Empower our team with the training and tools they need to serve our clients.

  • Process improvement to obtain better results at lower costs.

  • Continuous monitoring of strict quality standards.

  • Take advantage of technology, without losing the personal touch

  • Capture and disclose accurate and effective information

Let's Start Working Together!

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